Client Profile
Unjani Clinics is a Non Profit Company, on a mission to empower black women by building a sustainable network of sustainable, nurse-led primary care clinics in South Africa. The group has grown from a handful of clinics in 2014 to about 240 by 2024, and is on track to have more than 500 care settings by 2031.
The Challenge
As the network of Unjani Clinics has been growing very fast, so has the volume and complexity of the decisions to be made. As a healthcare organisation, they cannot afford to make bad decisions on behalf of their patients, nurse-owners or funders. To avert the risk of analysis paralysis, Unjani Clinics needed to leverage the power of Data First: fast, accurate insights from internal data, in a way that gives clear and objective guidance to strategic and operational decision-makers. Accordingly, Unjani Clinics developed their own, bespoke electronic health record system. The challenge, however, was to turn this rich and constantly growing database into meaningful analytics, in an automated and scalable way.
Our Approach
We built a robust cloud-based data platform, performed a range of analyses of their data, and presented the results in a suite of live, interactive data dashboards. We set up automated data pipelines to let data flow from various sources, including Unjani Clinics’ proprietary electronic health records system, into an enterprise-grade data warehouse. This foundation enabled rapid queries and swift data analytics development. Through interviews with members of the executive committee, we identified dozens of metrics that captured the operational, clinical and financial reality of the clinics in a nuanced way.
The Impact
Within 6 months, we were able to deliver 22 live, interactive and self-service data dashboards. By taking a modular, scalable and agile approach to the design and implementation of the solution, we were ready for Unjani Clinics’ ever-evolving needs. Whether new clinics are onboarded, new data sources come online, new metrics are introduced or new dashboards are commissioned, the platform can deliver.
When Unjani Clinics embarked on a new project that required the swift integration of an additional data source, we delivered the new data pipeline and dashboard in just 5 business days. This ability to deliver quickly and economically stems from our templatised design and deployment processes, and effective communication with Unjani Clinics.
"“The dashboards give us improved visibility of what is happening across the entire organisation, and allows us to zoom in to the facilities and performance areas that need additional support.” - Lynda Toussaint, CEO
